More and more consumers are looking for reviews of companies, products or services on the Internet before making a purchase. The Internet has always been a space for information sharing, but in recent years it has taken on more importance with regard to brands. If a few years ago the perception of the image of a brand passed a lot through the "word of mouth" between friends, nowadays it passes through the Internet and the dominant opinion that resides there.
The best way to maintain a good image of your business is, as one would expect, to be guided by extreme professionalism and dedication. This way you will always have satisfied customers and you will get positive Internet reviews for your business, online and in person, and give you publicity. In spite of your efforts, there may always be situations that may generate some discontent from a client. The best way to deal with this is to always promote communication to the fullest. This way, you can solve the situation in the best possible way. Failure to respond, or to respond lately, in such a situation can easily lead to a bad experience reported online.
Although there are some specific evaluation platforms for certain business areas, there are some that are transversal to all.
Facebook, being the largest and most popular social network, is one of the main sources of information that customers can use to get referrals about a brand. The Facebook page evaluation system allows any user to assign a rating of 1 to 5 stars as well as a comment to a particular business. This review will then be posted on the page and will be visible to all people. Note that the page owner can opt out of reviews, and in that case, no user can evaluate the business in question. Usually this is not well seen, since those who refuse to be evaluated often have a bad reason for this ... Because of this, very rarely the owners opt for desactivate reviews so this is usually turned on for many business pages.
Google, being the largest and most used search engine also has a system of business reviews. When searching for a business name on Google, a box will appear with the description of this business and some important information such as location, hours of operation, and more. In addition it also shows a system of reviews of 1 to 5 stars related to the business. Like Facebook, anyone can give feedback to a business. In this case, you just need to have a Google account and log into it so that you can assign a rating to any company.
The presence on the Internet is already an unavoidable reality for all businesses. In addition, it is becoming increasingly important to have a good image on the evaluation platforms relevant to the business. This situation happens because people make their buying decisions often based on reviews they make beforehand on the Internet. So do not be left behind and start making your image on the web today!