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Three trends for E-commerce

The increase in online shopping has led to new orders being sent by consumers and new challenges in terms of ordering processes. Faced with the need to turn realists into increasingly digital, efficient and fast processes, while still being personali

22 July, 2022 Lider Magazine Lider Magazine Freepik

The increase in online shopping has led to new orders being sent by consumers and new challenges in terms of ordering processes. Faced with the need to turn realists into increasingly digital, efficient and fast processes, while still being personalized, the Portuguese start-up, points out future trends that companies should take into account:

1 - Apply monitoring technology: monitoring almost to the minute is the minimum that customers expect throughout the delivery process. Currently, couriers are already able to share the status of each order with the consumer, whenever new developments are carried out. However, in many cases there are still difficulties in keeping this communication transparent at all stages. Faced with this, a trend will increasingly involve a complete view of the conditions of the order, with the inclusion of data such as temperature or exact routes, possible through the Internet of Things and that allows the consumer to have access to the maximum information.

2 management - Opt for hybrid fleet systems: hybrid fleet systems, couriers and delivery services are usually external to companies, but this aspect is changing. The trend that will mark the future will choose each time the rear model part of the process of its internal fleet more to have internal delivery options, so as to obtain a better control of the model through combined combinations.

3 - Adopt smart locker solutions: Smart Lockers, or smart lockers, will increasingly be a solution for the last moment of the process, as they can be considered the most efficient order collection. In this way, instead of having couriers going to the door to deliver each product, with this option the process is faster and more sustainable for the customer, being able to replace his order at any time, instead of being in a place at a specific time. and having to be delayed by the arrival of the courier to receive.

The internet develops and renews itself in micro seconds, making today's truth, information out of date in minutes, hours or days. All information in this article is valid and current on the date of publication.

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