In this article we´ll talk about Facebook Messenger, but this time inside your website.
The proposal is to use the famous Facebook Messenger as a chat for customers on your site and boot automatic responses.
Webhouse believes that associating technology with information is the shortest route to efficient results.
With this tool, your customers can contact you or one of the contributors with a position on your company's Facebook page, directly from their website, starting a chat conversation on Facebook.
There are already some solutions on the market that allow you to maintain a chat window directly on your site, but not with this level of efficiency. Let's explain why.
The first advantage being, you recognize the customer. Using Facebook Messenger on your site assumes customer identification based on Facebook profile.
So when you receive a chat from the site, it drops into the inbox of your company's Facebook page, automatically giving you all the data and profile of your customer, giving you a higher level of information to provide more efficient service and care. This does not require any login or pre-identification of the client like what happens in the traditional chat.
The second advantage is the possibility to reflect on the likes and reach of your company's Facebook page a large part of the traffic that your site receives.
Keeping the usual users of your website in line with your Facebook page is an important asset. Being Facebook one of the cheapest, most direct and efficient communication channels available on the internet.
The third and final big advantage is the so-called Chat Boot. This feature isn´t used much, because its configuration is laborious, although highly efficient.
Chat Boot is an automatic response service that Facebook Messenger provides, which allows you to create a set of Frequently Asked Questions with automatic default responses. You can create a list of Frequently Asked Questions associated with their response, and let Facebook Messenger Chat Boot help you improve your company's Facebook request response service.
If you would like more information about applying this new technology on your website, please contact us using the form below.